Colombian National Tourism Registry · 118074
Almost all of this is common sense written down. We publish it because the law requires it and because we would rather you knew before you came than at the front desk. It is also posted in every room.
These rules apply to everyone staying at Rancho San Antonio for the whole of their stay, and accepting them is part of staying here. A guest is anyone who has completed check-in. If someone breaks them in a way that affects other guests, we may end the stay.
We handle your personal data under Colombia’s Law 1581 of 2012 and Decree 1377 of 2013. We use it to manage your booking and your stay, and for nothing else. It is not shared with third parties except those needed for the booking, and you can ask us at any time to see it, correct it or delete it. The full detail is in the personal data policy.
Check-in is from 3:00 pm and check-out is by 11:00 am. If you need longer, let us know at least two hours ahead and we will see what that day’s availability allows.
The rooms are non-smoking, without exception: the smell stays in the bed linen and the next guest inherits it. There is a designated area for smoking.
Firearms, explosives, flammable materials and drugs or similar substances of any kind.
The property is gated and quiet, but we have no safe. Cash, documents and valuables remain in your care and under your responsibility.
If something breaks or goes missing, please tell us. Damage to the fixtures, bed linen, towels or furniture is charged at replacement value.
Open from 3:00 pm to 9:00 pm. There is no lifeguard, so children must always be with an adult and should not run around the water: wet tile is slippery.
Let us know if you develop any infection or contagious illness during your stay. This is not to inconvenience you: it is so we can help you and look after the other guests and the staff.
Anything found in your room we keep for thirty days; write to us and we will work out how to get it back to you. After that we can no longer account for it. We cannot be responsible for items left in the common areas.
Quiet is what most people come here for. That is why music and loud noise are not permitted in the rooms or the common areas, at any hour.
The things to do around here are run by third parties and we help arrange them. By taking part, you confirm that you are in fit health to do so and release Rancho San Antonio from liability for accidents or incidents during the activity.
These rules are published at ranchosanantonio.com.co and in every room. Failure to comply is sufficient grounds to end the accommodation contract, with no legal liability on the part of the hotel.
This is a translation provided for convenience. In the event of any discrepancy, the Spanish version prevails.
